Bilingual Call Center Admin

Star Staffing   Santa Rosa, CA   Full-time     Call Center / Customer Service
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Posted on April 21, 2021

Summary:

As our Call Center Admin, you will undertake all phone receptionist duties for multiple branches from our Santa Rosa Branch. You will be our “First Impression Officer” as you will be the first point of contact for all callers to our organization. You will answer the phone promptly, answer questions, provide accurate information, help job seekers through the application process, and complete various administrative tasks. A customer-oriented approach is essential.

The goal is to make job seekers, employees, and clients feel comfortable and valued when they call our offices.

Responsibilities:

  • Coordinate with Area Manager and Branch Managers to determine priorities for the week
  • Answering, screening and forwarding high volumes of incoming phone calls
  • Manage Microsoft Teams communication with internal team members and ensure all messages are answered in a timely fashion
  • Ensure proper data collection of caller’s personal details (name, phone number, etc)
  • Strong focus on resolving customers’ needs
  • Find answers to customers’ needs to alleviate the branch locations
  • Directing callers to the appropriate person when you cannot resolve the customers’ needs
  • Checking voice messages, documenting in database and attach team to message in a timely manner
  • Keeping detailed messages and sending to appropriate individual immediately
  • Providing basic and accurate information
  • Assisting branches with candidate follow up as needed
  • Other Administrative duties as assigned such as data entry and reporting

Qualifications:

  • Bilingual - English/Spanish – Written and verbal (Required)
  • Customer service driven
  • Able to maintain clear written and oral communication with the ability to read, write and verbally communicate in English using proper spelling and grammar
  • Commitment to excellence and high standards
  • Able to sit for long periods of time
  • Ability to manage high call volume
  • Master at effectively managing time
  • Proven ability to multi-task and prioritize workflow with ease
  • Strong organizational skills with high attention to detail
  • Any combination of education, training and/or experience that provides the required knowledge, skills and abilities
  • Previous computer experience in a windows environment required (such as would be gained working daily with computers for a minimum of one (1) year)
  • Proficient with Microsoft Office suite and strong technical skills

Job Requirements

High volume phones, multi-phone lines, bilingual, data entry, customer service