vCIO (virtual Chief Information Officer) Network Engineer IIRay Morgan Company
vCIO (virtual Chief Information Officer) Network Engineer II
Reports to: Service Manager The vCIO (virtual Chief Information Officer) Network Engineer acts as the IT Managed Services CIO resource for our customers. The role of the vCIO is to support in pre-sales and to own the post-sales relationship and technology roadmap for Managed IT Services accounts. This includes participating in sales calls, conducting network discoveries, directing and performing customer on-boarding, compiling and leading scheduled technology reviews, and providing technical support.
Essential Duties and Responsibilities: Support and be involved in the initial sales process. Duties include describing the components of the Managed IT Services model and Technology Roadmap as well as performing Network Discoveries. Assistance in outlining the initial environment and products/services components. Manage initial client on-boarding. Compiling and leading scheduled technology reviews with program clients. Perform and/or support on-site technical support as needed. Develop, maintain and perform administrative duties as needed. Continually advise clients on technology trends and opportunities within their environments. Facilitate meetings and strategic planning sessions with clients. Ongoing client satisfaction, retention, and account expansion for Managed IT Services accounts. Develop the evolving cloud-based product portfolio for the dealership and act as the primary account relationship manager with each vendor. Build, develop, and grow any business relationships vital to the success of the team and the Managed IT Services offering.
Additional Duties and Responsibilities: Ability to work in a team and communicate effectively Business awareness: and understanding of product management cycles. Responsible for entering time and expenses as it occurs. Enter all work and sales activity into our systems.
Knowledge, Skills, and/or Abilities Required: 5+ years' experience with the "Essential Duties and Responsibilities" listed above. Strong interpersonal and communication skills: phone, email, active listening, and customer-care Diagnosis skills for technical issues. Ability to multi-task and adapt to changes quickly Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Typing skills to ensure quick and accurate entry of service request details Self-motivated with the ability to work in a fast moving environment.
Knowledge, Skills, and/or Abilities Preferred: Professional IT Certifications, such as: Microsoft MCITP, MCSA, or MCSE, Citrix CCEA or CCIA ConnectWise Sales Force.