Motel 6 - Santa Rosa North

3145 Cleveland Ave
Santa Rosa , CA

Front Desk - Guest Service Representatives

Motel 6 - Santa Rosa North
Santa Rosa, CA Part-time
Posted on November 18, 2018

Front Desk - Guest Service Representatives

Our Motel 6 locations in Sonoma County have immediate needs for Guest Service Representatives (Front Desk Staff)! This team member is crucial to the property's success ensuring that our guests are provided a fast accurate check-in by a smiling friendly face after their long travels. Our GSR will manage our guests check-in and check-outs as well as be the first responder to any guest issues.

ALL APPLICANTS WILL BE INTERVIEWED!

If you are an upbeat, energetic people person with a passion for great customer service, apply today and help us make great happen!

Qualifications

The person selected for this role will have:

  • 2+ years of experience in a hands-on customer service role - preferably in a fast food, retail or hospitality environment.
  • Computer efficiency
  • Passion for customer service
  • Strong ability to multitask and prioritize
  • Problem identification and resolution skills
  • Must be willing to work flexible hours and days / nights.

Responsibilities and Duties

People Excellence: Exhibit a Heart for Service for Guests and Team Members with a dedication to great customer service and teamwork.

Product Excellence: Deliver a great guest experience by connecting with friendly and smiling service and a fast and accurate check in as outlined in the Customer Service Manual including:

  • Guest registration, computing and collecting payment, and verification of credit card transactions
  • Transmit and receive messages via telephone and fax machine Read and run various reports
  • Make and confirm guest reservations
  • Maintain records of assigned and available rooms
  • Sort and rack incoming messages and mail
  • Maintain cleanliness and appearance of front lobby
  • Proactively recognize and address guest concerns
  • Identify sales opportunities to increase revenue
  • Report any safety and security issues that require attention
  • Complete the Shift Checklist

Guest Excellence: Cheerfully interact and assist guests with information regarding property and local amenities

Job Types: Full-time, Part-time Experience: Customer Service: 2 years (Required)

Work authorization: United States (Required) 

Applications are also Accepted in Person at:

Motel 6 Santa Rosa North #1362 3145 Cleveland Avenue, Santa Rosa, CA 95403

Motel 6 Santa Rosa South #16  2760 Cleveland Avenue, Santa Rosa, CA 95403

Motel 6 Rohnert Park #1038 6145 Commerce Blvd, Rohnert Park, CA 94928

Motel 6 Petaluma #1369 1368 N McDowell Blvd, Petaluma, CA 94954