Sheriff's Information Systems Specialist

County Of Sonoma   Santa Rosa, CA   Full-time     Information Services / Technology (IT)
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Posted on July 2, 2021

Position Information

 

The Sonoma County Sheriff's Office seeks an experienced Information Systems Professional to join their Information Technology Unit!

Starting salary up to $46.76/hourly ($97,593/annually) plus a cash allowance of approximately $600/month*


Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to excellent benefits* including:
 

  • An annual Staff Development/Wellness Benefit allowance up to $500 and ongoing education/training opportunities
  • Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
  • Significant portion of health care premiums paid by the County and access to several health plan options
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • Retirement fully integrated with Social Security
  • May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
  • Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range  

Sheriff's Information Systems Specialists are integral members of the Sonoma County Sheriff's Office Information Technology Unit, and are responsible for supporting the IT needs of over 650 employees and volunteers in their 24/7 critical public safety environment. This position maintains critical Sheriff's Office systems, which include over 50 various public safety applications, 40+ physical and virtual Microsoft servers, numerous fingerprint identification devices, and over 120 Mobile Data Computers (MDCs) that are installed in a variety of law enforcement vehicles.
 
Along with the coordination of technical support responsibilities between various technical contractors and/or other governmental departments, your work assignments range from direct technical support responsibilities and staff training, to server administration and the deployment of new technology for high priority Law Enforcement and Detention projects. You will be providing excellent customer service, supporting end-users with setup, maintenance, and troubleshooting of hardware/software issues on laptops, docking stations, and various hand-held devices such as: iPads, iPhones, and tablets.
 
Additionally, your duties can include creating and administering regression testing plans; creating reports and analyzing data; revising and maintaining end user documentation; troubleshooting configuration details and coordinating with vendors on issues unrelated to configuration; coordinating with the County Information Systems Department (ISD) to evaluate and implement upgrades, patches, hardware, and software; and recommending solutions to increase productivity and efficiency.
 
The ideal candidates will possess the following skills and abilities:

  • 3+ years' experience with:
    • Enterprise or departmental application administration
    • Account administration (e.g. AD, wireless networking, and VPN)
    • Active Directory administration, including file permission, security group administration, and Group Policy administration
    • Security compliance monitoring and reporting.
    • Server hardware configuration and troubleshooting
    • Microsoft Hyper-V, Windows Server Update Services (WSUS), Windows Deployment Services (WDS), and Remote Desktop Services (RDS) server deployments
    • Information Technology project implementation
  • Customer service/service desk experience in a Tier 1 and/or Tier 2 role; including Windows 10 and Microsoft Office technical support
  • Knowledge of compliance, information security and general audit guidelines in regards to regulatory compliance such as HIPPA, PCI, and CJIS
  • Ability to work independently under time constraints

Desirable certifications include:

  • Microsoft Certifications in Azure, SQL, Server, and/or Windows
  • CompTIA A+ Certification

Experience in the following areas are desired:

  • Microsoft PowerShell
  • Public Safety software

Note: The Sheriff's Office is a 24/7 environment. Sheriff's Information System Specialists will be required to be on-call (paid), and may work various shifts and schedules according to the needs of the agency including weekends. As a condition of employment, individuals will be required to undergo and maintain a Sheriff's Office background clearance.

The Civil Service title for this position is Department Information Systems Specialist II. This employment list may also be used to fill future full-time, part-time, or extra-help vacancies as they occur during the active status of the list.  

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits directory. The Sheriff's Office seeks to fill one full-time Sheriff's Information Systems Specialist vacancy.

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

 

Minimum Qualifications

 

Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:

Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND

Experience: Two years of experience in developing and maintaining information technology systems in a multi-platform information systems environment, including at least one year of experience developing and/or modifying applications.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

 

Knowledge, Skills, and Abilities

 

Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements.

Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services.

Selection Procedure & Some Helpful Tips When Applying

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.