Public Assistance Systems Technician
Education & Experience: Any combination of education, training and experience which would likely provide the required knowledge and abilities. Normally, three years of experience providing direct client services in one or more public assistance programs, including two years utilizing an automated system to provide such services will provide this opportunity.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Considerable knowledge of: the applicable federal, state and county public assistance programs, legislation and regulations; application of automation to income maintenance or human service programs from a user perspective; public assistance system functionality and design from a user perspective.
Knowledge of: computer operations; methods and techniques of troubleshooting systems; principles, processes, and techniques for providing customer service; oral and written communication including proper grammar; training methods and techniques.
Ability to: understand, interpret and apply procedures, laws, rules and regulations as they apply to public assistance programs; learn new technologies and procedures; effectively troubleshoot and resolve end-user issues; analyze information, identify complex issues, and evaluate results to develop the best solution; prioritize and escalate unresolved issues to appropriate staff; establish and maintain effective working relationships with management, co-workers, team members, and representatives of other agencies; follow-through on technical issues; maintain records, document actions, and prepare training documents; communicate effectively, both orally and in writing; use modern office equipment and software systems.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.