Enterprise Financial Systems Specialist
The Enterprise Financial Systems Specialist (EFS Specialist) is an integral member of the EFS Support Organization. This position is responsible for supporting the information technology needs of county employees and contractors working with the ACTTC office. EFS Specialists help maintain access and functionality for budget and financial and supply chain systems, which include but are not limited to, Oracle Planning, Oracle PeopleSoft Financials and Supply Chain Management, Simpler Systems reporting, and SQL Server Reporting Services.
Along with coordination of support responsibilities between various technical vendors and multiple government departments, the EFS Specialist will perform direct technical support, staff training, system and user account administration, and an ITIL based Change Control deployment of new technology for key budget and financial systems. As an EFS Specialist, you will provide multi-tier customer service, supporting end-users with setup, maintenance, and troubleshooting of hardware/software issues on laptops, docking stations, desktops and virtual machines whether used at the county offices or remote location. Other typical duties of an EFS Specialist include:
- Creating functional and technical support documentation for all approved system changes and administering regression testing plans
- Creating reports and analyzing data; revising and maintaining technical procedures and end user documentation
- Troubleshooting configuration details and coordinating with vendors on issues impacting expected functionality
- Coordinating with the County’s ISD department and EFS Support Organization to evaluate and implement upgrades, patches, hardware, and software; and recommend solutions to increase productivity and efficiency
The ideal candidates will possess extensive experience with:
- Enterprise or departmental application administration
- Account administration (e.g. AD, end-user applications, and VPN)
- Active Directory administration, including file permission, security group administration and Group Policy administration
- Security compliance monitoring and reporting
- Software configuration and troubleshooting
- Customer service/service desk experience in a Tier 1 and/or Tier 2 role; including Windows 10 and Microsoft Office 2016 technical support
- Knowledge of compliance, information security and general audit guidelines in regards to regulatory compliance such as HIPAA and PII
- Ability to work independently under time constraints
Experience in the following areas is highly desired:
- Microsoft SQL Server
- Microsoft PowerShell
- Customer service/service desk experience in a Tier 3 role and working with Tier 4 support organizations
- Oracle PeopleSoft Financials and Supply Chain Management and/or People Tools
- System Center Service Manager
The Civil Service title for this position is Department Information Systems Specialist II. This employment list may also be used to fill future full-time, part-time, or extra-help vacancies as they occur during the active status of the list. County employees who wish to be considered for future positions are strongly encouraged to apply to this recruitment.
* Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the County of Sonoma Salary Resolution (SalRes).
Minimum Qualifications
Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:
Education: The equivalent to completion of twelve semester or eighteen quarter units in information systems, computer science or closely related field; AND
Experience: Two years of experience in developing and maintaining information technology systems in a multi-platform information systems environment, including at least one year of experience developing and/or modifying applications.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Knowledge, Skills, and Abilities
Knowledge of: IT systems components and architecture; customer support techniques; basic network principles; commonly used software applications; system performance monitoring and troubleshooting; technical documentation methods and procedures; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; installation, configuration, and maintenance of desktop components; operating environments; commonly used query languages; data management concepts and methods; server maintenance techniques; file formats used in the delivery of Web content; browser technical requirements.
Ability to: efficiently troubleshoot system problems; provide training to other technical staff; communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot minor problems; document and initiate response to security problems; provide guidance and training to customers in accessing network and systems services; assist customers in installing and using applications; maintain database operations; assist in returning disrupted database systems to normal operations; create reports and manipulate data in response to customer requirements; convert user-developed content into workable Web pages; carry out server maintenance functions; test new browser versions for compatibility with existing services.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.