Client Care Manager

County Of Sonoma   Santa Rosa, CA   Full-time     Management
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Posted on December 31, 2020

Position Information

Are you a skilled Behavioral Health manager with a passion for helping others?
Join the Department of Health Services as a Client Care Manager!

Starting Salary up to $123,787/year plus a cash allowance of approximately $600/month*
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to excellent benefits* including:
  • An annual Staff Development/Wellness Benefit allowance up to $1,700 and ongoing education/training opportunities
  • Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
  • Significant portion of health care premiums paid by the County and access to several health plan options
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
  • Retirement fully integrated with Social Security
  • Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
About the Position

As a critical member of the Behavioral Health Division in the Department of Health Services
(DHS), the Client Care Manager provides clinical and administrative oversight of the
Sonoma County Behavioral Health Division Crisis Stabilization Unit (CSU), a 24-hour facility
that provides evaluation, stabilization, medication, and referral for Sonoma County residents in mental health crisis. The position directly supervises up to 50 full and part-time, extra-help, and contracted staff; ensures the program meets federal and state mandates; and is responsible for creating efficient, safe, effective, and fiscally sound processes. The Client Care Manager collaborates closely with law enforcement, local emergency rooms, the jail, and community based providers. This position has on-call responsibilities on evenings, nights, and weekends.

The ideal candidate will possess:
  • Managerial experience in a Behavioral Health setting, including program planning,
    budgeting, resource management, and leading change processes
  • Experience working in a mental health crisis setting
  • Experience with management of assaultive behavior
  • Knowledge and understanding of operating a safety program
  • Strong supervisory and communication skills
  • The ability to collaborate effectively with community partners
  • Experience making timely clinical decisions from a trauma-informed and recovery-oriented perspective
  • The ability to understand and synthesize data toward quality improvement
  • The ability to implement evidence-based practices

About the Crisis Stabilization Unit (CSU)

The CSU's dedicated team of licensed mental health clinicians, psychiatric nurses, and psychiatrists provide crisis intervention, medication assessment, stabilization, and information and referral services 24-hours a day, 7 days a week for adults, children, and families experiencing a mental health crisis. The CSU provides up to 23-hours of supportive care, including medications for individuals in an acute mental health crisis. For those needing a higher level of care, voluntary crisis residential services or inpatient hospitalization are arranged.

Please visit the Behavioral Health Division's websitefor more information on its programs and services.

About the Department of Health Services (DHS)

DHS is one of the County's largest and most complex departments. DHS’s Administration, Behavioral Health, and Public Health Divisions are driven by their mission to promote, protect, and ensure access to services that support the health, recovery, and well-being of all in Sonoma County. The following ideas are the basis for how DHS operates and delivers services:

  • Excellence -  Strive to create a culture of learning, innovation, and data-driven practices in order to guide internal operations, improve performance, and build staff expertise
  • Collaboration - Engage and work collaboratively with partners, communities, and staff to maximize its impact across the County
  • Equity - Work to reduce disparities and ensure fairness, compassion, and social justice
For further information regarding the department, its programs, services, and partnerships, please visit the DHS website.

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes).

The County of Sonoma Department of Health Services is looking to fill one full-time position. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) vacancies as they occur during the active status of the list. County employees who wish to be considered for future positions are strongly encouraged to apply to this recruitment.

Minimum Qualifications

Education & Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities listed above, while meeting the legal minimum requirements established by the State of California for managing a Mental Health Program. Normally, this would include one of the following:

A psychiatrist who directs a service shall have a license as a physician and surgeon in this state and show evidence of having completed the required course of graduate psychiatric education as required and shall have two years of postdoctoral work experience in a mental health setting. 


A psychologist who directs a service shall have obtained a California license as a psychologist and shall have two years of postdoctoral work experience in a mental health setting.  


A clinical social worker who directs a service shall have a California license as a clinical social worker and shall have two years of postmaster’s work experience in a mental health setting. 


A marriage and family therapist who directs a service shall have obtained a California license as a marriage and family therapist and shall have two years of postmaster’s work experience in a mental health setting.  


A nurse shall be licensed to practice as a registered nurse by the Board of Nursing Education and Nurse Registration in this State and possess a master’s degree in psychiatric or public health nursing, and two years of nursing work experience in a mental health setting. Additional post baccalaureate nursing experience in a mental health setting may be substituted on a year-for-year basis for the educational requirement.


For any of the above types of licensure, at least one additional year of work experience in a supervisory or administrative capacity in a mental health program is required.

License: Possession of a valid State of California license to practice as a: Psychiatrist, Psychologist, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Registered Nurse.

Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Considerable knowledge of: modern methods, theories, techniques, tasks, and procedures used in 24-hour mental health program; particularly public sector programs; the functions, activities and inter-relationship of County programs and the workings of County government; current developments in the related service professions and methods of informing all levels of staff of these developments; all aspects of medical terminology, program routines, procedures, equipment and facilities; Federal, State, and local rules, regulations, policies, and procedures regulating clinical programs; continuing education needs of service personnel; leadership, management, and supervisory techniques used in 24-hour programs; safety and emergency procedures.

Working knowledge of: the use, administration, and effects of medicines and narcotics;

Knowledge of: budgeting and cost containment procedures.

Ability to: direct the work of a large staff, to prepare assignment schedules, and review reports; develop and implement staffing patterns and to supervise large-scale application of both routine and complex client care situations; perform advanced clinical and administrative tasks of a 24-hour mental health program; communicate ideas effectively to individuals and groups; analyze situations accurately and adopt effective course of action; establish and maintain effective working relationships with staff, physicians, other personnel, community agencies, and educational institutions; supervise staff, program supervisors and managers; maintain appropriate records.

Selection Procedure & Some Helpful Tips When Applying

  • Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
  • You should list all your employers and positions held within the last ten years in the work history section of your application and should be as thorough as possible when responding to the supplemental questions.
  • You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
  • Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes.


Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:
An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) may be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

  • Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.


A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.


Applications are accepted on-line at: Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Please view the County's Equal Employment Opportunity Policy for further information.

HR Analyst: DP

HR Technician: KC