County Of Sonoma

Santa Rosa , CA
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Client Care Manager

County Of Sonoma
Santa Rosa, CA Full-time
Posted on May 25, 2019

Client Care Manager

Salary: $3,692 - $4,488/Monthly 

About the Job

As a critical member of the Behavioral Health Division in the Department of Health Services (DHS), the Client Care Manager provides clinical and administrative oversight of multiple mental health programs in the Adult Section of the Behavioral Health Division; including access to services, full service partnerships, long term care, and hospital liaison services. Directly supervising Health Program Managers, the Client Care Manager ensures programs meet federal and state mandates, coordinates care for clients internally and with community partners, and creates efficient, effective, and fiscally sound processes for serving clients at the least restrictive level of care. This position has on-call responsibilities on evenings, nights and weekends, as needed; and may function as a manager of a 24-hour mental health clinical program on an assigned shift. The ideal candidate will possess:
  • Managerial experience in a Behavioral Health setting, including program planning, budgeting, resource management, and leading change processes
  • Strong supervisory and communication skills
  • The ability to collaborate effectively with community partners
  • Experience making timely clinical decisions from a recovery-oriented perspective
  • The ability to understand and synthesize data toward quality improvement
  • The ability to implement evidence-based practices

Minimum Qualifications

Education & Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities listed above, while meeting the legal minimum requirements established by the State of California for managing a Mental Health Program. Normally, this would include one of the following:

A psychiatrist who directs a service shall have a license as a physician and surgeon in this state and show evidence of having completed the required course of graduate psychiatric education as required and shall have two years of postdoctoral work experience in a mental health setting. 


A psychologist who directs a service shall have obtained a California license as a psychologist and shall have two years of postdoctoral work experience in a mental health setting.  


A clinical social worker who directs a service shall have a California license as a clinical social worker and shall have two years of postmaster's work experience in a mental health setting. 


A marriage and family therapist who directs a service shall have obtained a California license as a marriage and family therapist and shall have two years of postmaster's work experience in a mental health setting.  


A nurse shall be licensed to practice as a registered nurse by the Board of Nursing Education and Nurse Registration in this State and possess a master's degree in psychiatric or public health nursing, and two years of nursing work experience in a mental health setting. Additional post baccalaureate nursing experience in a mental health setting may be substituted on a year-for-year basis for the educational requirement.


For any of the above types of licensure, at least one additional year of work experience in a supervisory or administrative capacity in a mental health program is required.

License: Possession of a valid State of California license to practice as a: Psychiatrist, Psychologist, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Registered Nurse.

Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.


Knowledge, Skills, and Abilities

Considerable knowledge of: modern methods, theories, techniques, tasks, and procedures used in 24-hour mental health program; particularly public sector programs; the functions, activities and inter-relationship of County programs and the workings of County government; current developments in the related service professions and methods of informing all levels of staff of these developments; all aspects of medical terminology, program routines, procedures, equipment and facilities; Federal, State, and local rules, regulations, policies, and procedures regulating clinical programs; continuing education needs of service personnel; leadership, management, and supervisory techniques used in 24-hour programs; safety and emergency procedures.

Working knowledge of: the use, administration, and effects of medicines and narcotics;

Knowledge of: budgeting and cost containment procedures.

Ability to: direct the work of a large staff, to prepare assignment schedules, and review reports; develop and implement staffing patterns and to supervise large-scale application of both routine and complex client care situations; perform advanced clinical and administrative tasks of a 24-hour mental health program; communicate ideas effectively to individuals and groups; analyze situations accurately and adopt effective course of action; establish and maintain effective working relationships with staff, physicians, other personnel, community agencies, and educational institutions; supervise staff, program supervisors and managers; maintain appropriate records. EOE