Development Services Supervisor

City Of Sonoma   Sonoma, CA   Full-time     Other
Posted on July 20, 2022
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The Development Services Supervisor position is a supervisor level classification and is responsible for the day-to-day administrative and clerical duties within the office. Positions within this classification function under considerable independence and are expected to use good professional judgment and make sound decisions.

The ideal candidate would possess all or any combination of knowledge, education, experience, training and certification that would provide the abilities needed to perform the essential duties of the position.

Example of Essential Duties
The following duties are considered essential for this job classification:
• Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing excellent customer service; implement policies and procedures;
• Plan, prioritize, assign, supervise and review the quality of work of assigned staff; Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.

• Participate in budget preparation and administration as needed; prepare cost estimates for budget recommendations; submit justifications for purchase of materials and equipment; monitor and control expenditures.

• Participate in the selection of staff; provide or coordinate staff training; work with employees to identify and correct deficiencies; implement discipline procedures; Conduct performance evaluations; implement discipline procedures; maintain discipline and high standards necessary for the efficient and professional operation of the department.
• Monitor and control supplies and equipment; order supplies, equipment and tools as necessary; prepare documents for equipment procurement; Serve as administrator for a variety of specialized software, devices, phone system, database programs and other systems as assigned related to various City business operations; coordinate the installation of software upgrades; treat and document system upgrades ensuring proper functionality.

• Review various applications, documents and other pertinent information for completeness and accuracy; ensure compliance with City policies, procedures and city, state and federal codes; Receive, route and process routine permit and water applications; respond to inquiries; coordinate the receipt, routing and processing of the more complex permit applications.

• Sit on various boards and committees as assigned; attend meetings as required;
• Accurately perform financial transactions in accordance with City policies and procedures.
• Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints; Build and maintain positive working relationships with the public using principles of excellent quality control and customer service.

• Build and maintain positive working relationships with co-workers, other City employees; be an integral team player, which involves flexibility, helpfulness, cooperation, respect and communication; Foster an environment that embraces diversity, integrity, trust, empathy, transparency, and respect.

• Perform related duties as assigned.

Minimum Qualifications
The Successful Candidate Will Have Knowledge of:
• Advanced principles and practices of customer service.
• Principles and practices of reviewing water service and development related applications.

• Principles and practices of supervision, training and performance evaluations.

• Principles and practices of budget monitoring.
• Principles and practices of safety management and training related to area of responsibility.
• Pertinent local, state and federal laws, ordinances and rules.

The Successful Candidate Will The Ability to:
• Organize, implement and direct City Hall front counter activities and operations.
• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.

• On a continuous basis sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Apply various City policies and procedures along with applicable city, state and federal code requirements and review applications for completeness and accuracy; Interpret and explain pertinent City and department policies and procedures; Develop and recommend policies and procedures related to assigned operations.

• Assist in the development and monitoring of an assigned program budget.
• Supervise, train and evaluate assigned staff.
• Accurately perform financial transactions in accordance with City policies and procedures.
• Develop a strong work team that produces quality and accurate work and excellent customer service; Establish and maintain effective working relationships

• Team players with strong interpersonal skills, a customer service orientation, and a high level of technical competence in building-related codes are urged to apply.
• Communicate clearly and concisely, both orally and in writing.

• Work with various cultural and ethnic groups in a tactful and effective manner; Bilingual English and Spanish speaking candidates for the position are desirable but not required.

Desirable Education and Experience
• Three years of increasingly responsible experience in processing of development related applications and permits; including one year providing technical and functional supervision over assigned personnel.

• Equivalent to an Associate’s degree from an accredited college with major course work in urban planning, architecture, construction management, engineering, environmental science or a related field applicable to the position.